Shipping policy

Last updated: November 11, 2026

Thank you for shopping with KennelCozy. This policy explains how we ship your order, what it costs, and what to expect after you buy.

Shipping cost

Flat $4.99 shipping per order. We do not offer free shipping.

When your order ships and arrives

Most orders ship within 5 business days and arrive in about 2 to 5 weeks. These are estimates, not guarantees. They may be affected by the supplier, the carrier, weather, or other events outside our control.

You'll receive a confirmation email with tracking as soon as your order ships, if the shipping method supports it. Tracking information may take time to update after you receive it.

Orders are fulfilled by our third-party supplier.

Shipping destinations

We ship only to the 48 contiguous United States. We do not ship to Alaska, Hawaii, U.S. territories, or international addresses.

Address accuracy

Please check your shipping address at checkout. Contact us as soon as possible if you need to correct it.

Lost, damaged, or delayed packages

If your order is lost, damaged, or delayed, contact us and we will help you work with the carrier.

Order changes and cancellations

Need to change or cancel your order? Contact us as soon as possible. We may be able to accommodate changes before your order ships, but once it's in transit we're unable to modify it. Refunds for cancelled or delayed orders will be processed to the original payment method where possible.

Questions?

Contact our team at jeffreymomonffl@gmail.com or use the contact details in our contact information policy.